1. GENERAL CONDITIONS OF SALE

1.1 The website www.jasgold.it (hereinafter, the Site) is owned and managed by Jas Gold srl (hereinafter also referred to as the Seller) with registered office in via Rossini 17, 21057 Olgiate Olona (VA) with VAT number: 03834020129 and REA VA – 382420.

1.2 Through the Site, consumer users (hereinafter “Customers”) can purchase, remotely and via the Internet, the goods (hereinafter “Products”) made available by the Seller on the Site itself.

1.3 These General Conditions of Sale apply to all sales of Products, carried out remotely via the Site, by the Seller to Customers.
The Customer is required, before forwarding his purchase order, to carefully read these General Conditions of Sale. Forwarding the purchase order implies and presupposes full knowledge and acceptance of these General Conditions of Sale and the characteristics reported in each product sheet.

1.4 The Seller reserves the right to modify or integrate these Conditions of Sale at any time and without obligation to provide any prior notice to Customers. The new conditions will be effective from the moment they are published on the Site or otherwise made known to Customers.

2. PRODUCT CHARACTERISTICS

2.1 Jas Gold sells exclusively handcrafted objects using artisanal and non-industrial processes.

2.2 Jas Gold does not have a warehouse or stock of products, therefore all jewels are made at the time of order. From the moment of purchase, waiting times vary from 1 to 4 weeks, depending on the production times of the purchased item and on the time of year. All requests regarding sizes, customizations (such as engravings, etc.) must be received in advance of purchase to verify their feasibility and timing.

2.3 Since this is a handcrafted work, the purchased Products may present small, non-substantial differences compared to the original models photographically represented on the Site, including, but not limited to, the colour and size of the stones, the welding details, the position of the engravings and other details.

2.4 The price of the Products is the one indicated on the website www.jasgold.it and is expressed in euros. The price is inclusive of VAT (22%) if the products are shipped and delivered within the European Union.

2.5 The Seller reserves the right to change the prices of the products indicated on the site at any time. The price of the Product that will be charged to the Customer will be the one indicated in the order summary, displayed by the Customer before the conclusion of the order itself. Any variations (increases or decreases) subsequent to the transmission of the order will not be taken into account.

2.6 The price of the products includes shipping costs throughout Italy. Jas Gold reserves the right to ask customers for a contribution for shipping costs outside Italy, these costs will be displayed automatically before the customer sends the purchase order, who can confirm or cancel the order.

2.7 If the ordered Products are to be delivered outside of Italy, the total price indicated in the order is calculated net of any customs duties and any other sales tax, due under the regulations in force in the States to which the products are to be delivered. These costs are borne by the Customer, in addition to the purchase price indicated in the order. Since it is not possible to know in advance the amount of such duties, taxes and fees, the Customer is invited to obtain information from the competent authorities of the country of destination of the Products and to arrange for the relative payment.
The Consumer declares that lack of knowledge of the costs, charges, duties, taxes and/or charges referred to in the previous Articles, at the time of sending an order to the Seller, cannot constitute a reason for termination of this contract and that he cannot in any way charge the aforementioned charges to the Seller.

3. SHIPPING AND DELIVERY

3.1 Each shipment contains the product(s) ordered, any informational and marketing material. The invoice will be sent only if expressly requested by the Customer before completing the order.

3.2 The products ordered will be delivered to the address indicated by the customer when placing the purchase order via courier or postal package.

3.3 Upon receipt of the goods at their home, the customer is required to check the integrity of the packages at the time of delivery by the courier. In the event of anomalies (absence of items, damage to the purchased items or to the package) the customer must have the courier report and note them exactly and reject the delivery. Otherwise the possibility of asserting one's rights in this regard will lapse.
Furthermore, the Customer must communicate the incident to the Seller at the email address info@jasgold.it within 7 (seven) days of delivery of the Products to the indicated shipping address.

3.4 From the confirmation of payment, the timing is: from 1 to 4 weeks for the processing of the jewel, from 1 to 3 working days (indicatively) for shipping. At the time of shipping of the Products, the Customer will receive confirmation via email or telephone message regarding the shipment and will be provided with the shipping number that will allow tracking the shipment. Since Jas Gold does not directly manage the deliveries of the products, the delivery times must be considered indicative and cannot be considered binding. Jas Gold cannot be held responsible in any way for their failure to comply.

4. LIABILITY AND LIMITS OF LIABILITY

4.1 The risk of loss or damage to the products, for reasons not attributable to the seller, is transferred to the customer only when the customer, or a third party designated by the customer and other than the carrier, physically takes possession of the products.

4.2 The seller is not in any case responsible for any disservices, delays, omissions in deliveries attributable to cases of force majeure or unforeseeable circumstances. Similarly, any form of liability of the seller is excluded in the event that exceptional events should arise such as fires, explosions, strikes, natural disasters, wars, riots, demonstrations or other similar events that prevent the execution of the contract according to the times and methods set out in these General Conditions of Sale and by current legislation.

4.3 It is understood that, except in the case of fraud or gross negligence, the Seller – if responsible – is only liable for direct and foreseeable damages at the time of conclusion of the sales contract and is not responsible for any losses suffered, missed profits or any other damages which are not an immediate and direct consequence of the breach or which were not foreseeable at the time of conclusion of the sales contract.

5. RIGHT OF WITHDRAWAL AND METHODS FOR ITS EXERCISE

5.1 All Jas Gold jewels are made at the time of order and are therefore considered personalized and made to measure. The right of withdrawal from the contract is excluded, and therefore cannot be exercised.

5.2 The right of withdrawal within 7 days from the date of receipt of the goods is valid if the product has obvious problems and/or manufacturing defects that prevent its correct use. Irregularities, inhomogeneities, and any minimal difference from the photo of the original product are not recognized as problems and/or manufacturing defects, as they are unique and hand-made products.

5.3 Communications about ring sizes, phrases to be engraved or other incorrect information from the customer will not be considered as a manufacturing defect but will be considered incorrect data from the customer. If you wish to make changes to the jewel, aimed at correcting any errors, the costs are borne by the Customer and will be communicated promptly by Jas Gold.

5.4 In case of incorrect sizes or requests to modify a purchased jewel, it is possible to contact Jas Gold at info@jasgold.it to request the necessary assistance, indicating the reason for the modification and the new request. Shipping costs, in addition to any repair or modification costs, are entirely borne by the customer and will be communicated via email in advance by Jas Gold.

5.5 To exercise the right of withdrawal, the customer must inform the seller of his decision explicitly and in writing via an email sent to info@jasgold.it within the above-mentioned term of 7 working days, indicating:
• the expression of the will to exercise the right of withdrawal;
• the reference order number
• the jewel you want to return
• the reason for the withdrawal (refer to paragraph 5.2)

5.6 Customers undertake to return the products within 10 working days from the date of the communication of withdrawal. All costs related to the return of the products are entirely borne by the customers. Failure to return the goods within the established terms implies, in any case, the forfeiture of the right of withdrawal. Customs duties and sales taxes are not refundable under any circumstances.

5.7 The seller undertakes to refund the price as soon as possible and, in any case, within 30 days from the date of receipt of the withdrawal notice referred to in art. 9.1, provided that:
• the products have been returned and are intact;
• the original packaging/wrapping of the products is also returned and is intact;
• any accessories are also returned and are intact;
• the products have not been used.

5.8 The refund to the customer will be made using the same payment method used by the customer for the initial transaction, unless the customer has agreed otherwise.

5.9 The seller may withhold the refund until the customer has demonstrated that he has returned the goods. If customers exercise the right of withdrawal in a manner that does not comply with the methods and terms set out in this article, they will not be entitled to a refund of the price.

6. CUSTOMER SERVICE

6.1 The seller guarantees customer assistance before and after the sale via the email address ciao@jasgold.it or via the official Jas Gold channels.

6.2 For any complaint or dispute, you can use the European platform for online dispute resolution (ODR) ec.europa.eu/consumers/odr (Article 14 of Regulation (EU) No. 524/2013 ).

7. INTELLECTUAL PROPERTY

7.1 All intellectual property rights relating to the online store (including the contents) are the exclusive property of Jas Gold. The online store and its contents cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, linked and used for any purpose whatsoever without the prior written consent of Jas Gold.