Repair and shipping
Family Jewellery Repair Service or Alterations on Jas Gold Jewellery
For information write to ciao@jasgold.it
WE SUGGEST YOU
- Handcrafted, just for you, when you order.
- This jewel is handcrafted in Italy
- Free shipping
Each jewel is handmade, for you, at the time of order ✨
🌊 All jewelry ordered from July 1, 2024 will be processed in September and shipped towards the end of September.
⏳ Normal processing times are approximately 3 or 4 weeks from receipt of the order
✈️ As soon as your jewel is ready, we will send you the tracking code to follow the shipment which will take 1 or 2 working days
✉️ For any need regarding timing, write to us via email at ciao@jasgold.it and we will try to accommodate you
Soft rings fit tighter than hard rings. Therefore, you should buy 1 size larger than your usual size for hard rings.
📏 🔎 If you don't know your size, you can purchase our Ring Sizer or consult our size guide to find the right size for you.
For any doubts or needs, contact us on Instagram @jas.gold or by email at ciao@jasgold.it
IMPORTANT
If the size you chose is wrong, and
• you purchased the ring sizer , we can fix it for free; you will only have to pay the shipping costs of €20 in total (for outward and return shipping).
• you have not purchased the ring sizer , the cost of the repair service is €20 to which you must add shipping costs of €20 in total (for outward and return shipping).
In any case, contact us by email at ciao@jasgold.it 📩
NB Our jewels are custom made, for this reason it is not possible to make a return but we can adjust the size of your ring :)
Our packaging is entirely handmade using only recycled fabrics 🧵 For each order, we try to limit the use of resources by packing more jewels in the same pack.
🎁 If your order contains one or more gifts and you would like each piece of jewelry to be placed in different packages, please let us know in the order notes.
The production of our packs is entrusted to the expert hands of the artisans of Parallelo Lab, a social laboratory of creatives that promotes the inclusion and autonomy of fragile and foreign people (find out more about this beautiful reality by clicking on this link ).
👛 The idea of packaging was born to have a reusable object : a bag that can become a holder for jewels, coins, cards or anything you want to carefully store.
